Refund policy

1. Return Policy
We accept returns for unused and unopened products within 30 days of delivery. The item must be in its original packaging and in resellable condition. To initiate a return, please contact our customer service team with your order details.

2. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-10 business days.

4. Non-Returnable Items
Certain items are not eligible for return, including:
Used or opened tea products.
Personalized or custom-made items.
Clearance or final sale items.

 

5. Shipping Fees
Original shipping costs are non-refundable.
Customers are responsible for the return shipping costs, unless the item was damaged, defective, or incorrect.

6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will provide a replacement or full refund, including return shipping costs.

7. How to Request a Return
To request a return, please email us at support@yourstore.com with:
Your order number.
Reason for the return.
Photos of the product (if applicable).
Our team will respond within 2-3 business days with further instructions.

 

8. Order Cancellation
Orders can be canceled within 24 hours of purchase if they have not been shipped. Once an order is shipped, it cannot be canceled, but you may initiate a return upon receipt.

9. International Returns
For international customers, the return process and shipping times may vary. Please contact our customer service team for assistance.