Shipping policy
1. Shipping Origin
All orders are shipped from our warehouse in China. Delivery times and shipping fees may vary depending on your location and the selected shipping method.
2. Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
3. Shipping Methods
We offer several international shipping options, including standard and expedited shipping. Delivery times vary based on the shipping method and destination country. Please select your preferred option at checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of the items, and the shipping method chosen. We provide transparent pricing with no hidden fees.
5. International Shipping
We ship to the United States and other international locations. International shipping times typically range from 7-21 business days, depending on your location and the selected shipping method.
6. Customs & Duties
Please note that international shipments may be subject to customs duties, taxes, or other import fees depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order status on the courier’s website.
8. Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions or customs processing. We appreciate your understanding and patience.
9. Lost or Damaged Items
If your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment. We will work with the shipping carrier to resolve the issue and ensure a satisfactory solution.
10. Shipping Restrictions
Due to regulations, we may not be able to ship certain items to specific countries. Please review our shipping restrictions or contact our customer service team for more details.